It's ok to fail
It seems a rare thing to have a corporate culture where it's ok to fail. Cultures governed by fear appear to be the norm. It's cultures like this that breed stagnation as employees are afraid to take a risk or step out and do the right thing for fear of failure and ultimately rejection and/or demotion. Instead, employees do the safe thing, they seek permission for everything and stop thinking for themselves. This kills productivity and ultimately reduces customer service and satisfaction...and profits. Cultures that are governed by encouragement, ingenuity and a passion for taking care of the customer above all else thrive. But to do this, corporate leadership must be intentional about the culture they are creating...and modeling. It should be OK to fail. Employees should never get in trouble if they make a mistake because they were trying to do something for a client — leaders should want people to make decisions, not just be paralyzed. And likewise, in our per